My Cardio Air 5 earphones are not working

Make sure the earphones are charged and turn on when the multi-function power button is held.

If the earphones are not charging or turning on please contact our support team using this link.

Check the following guides:

• My Cardio Air 5 earphones will not connect to my audio device
• Only one side is playing sound on my Cardio Air 5 earphones

If you are still experiencing problems with your Air# earphones please contact our support team using this link.