Only one side is playing sound on my Cardio Air 5 earphones

Check the settings on your device and app you are using to make sure the "balance" is set correctly.

With your device playing music wiggle the wire connected to the side not playing music. If the sound comes back please contact our support team using this link.

This is a loose connection and can be caused when tightly wrapping your earphones up after use.

To prolong the life of your earphones you can do the following:

• Get a storage case for your earphones
• Not wrap the earphones so tightly after use
• If you are going to wrap your earphones, hold the wire about 1cm down from the earphone and 1cm from the controls on the same side, wrap each side of the earphones separately to reduce wear and tear on the connection to the earphones and the controls.