My Mixx StreamQ C1 HeadPhones will not connect to my audio device.

If your Mixx StreamQ C1 headphones are not connecting to your device, please follow the steps below:

1. Ensure the headphones are charged and switched on.
   Slide the Power Switch to the ‘On’ position. You should then hear the voice prompt “Power on” and see the LED indicator light.
2. Check for automatic reconnection.
   If you hear the headphones say “Connected” upon switching them on, they may have automatically reconnected to the last device they were paired with.
   In this case, locate that device and remove or ‘forget’ the C1 headphones from its Bluetooth settings.
3.  If the LED is flashing blue and red, the headphones are in pairing mode but have not yet connected. If they do not appear in your device’s Bluetooth list, try the following:

• • On your audio device, refresh the Bluetooth settings page to update the list of available devices.
  • Ensure your device is not already connected to another Bluetooth audio product, as this may prevent it from connecting to the C1 headphones.
  • Turn your device’s Bluetooth off and back on again to restart the connection process.
  • If necessary, restart your device and attempt pairing once more.

If the Mixx StreamQ C1 HeadPhones still do not connect, or if you have any further questions regarding this product, please contact our Customer Support Team — we’ll be happy to help.