My Mixx StreamQ C1 HeadPhones are not playing any sound

If you’re experiencing issues with no sound coming from your Mixx StreamQ C1 headphones, please try the following checks and steps:

• Ensure the headphones are charged properly and powered on.
  Slide the Power Switch to the ‘On’ position. You should then hear the voice prompt “Power on” and see the LED indicator light.  If they are not charging, Kindly use a different charging cable or power socket to charge the StreamQ C1 HeadPhones.

• Confirm that the headphones are connected to the correct device.
  Are they currently paired with the device from which you are attempting to play audio?
  If they are connected to a different device, you will need to unpair them from that device via its Bluetooth settings. You can then follow our pairing guide to connect them to your preferred device.

• Check the audio and Bluetooth volume levels.
  Ensure that the Bluetooth volume is turned up on your device, and that the media or application you are using is not muted. Some apps or websites may have separate volume controls that can override your device settings.

• Test using a 3.5mm audio cable.
  Connect a 3.5mm audio cable  between your device and the headphones. This will help determine whether the internal speakers in both ear-cups are functioning correctly.

If you have completed the steps above and the headphones still do not produce any sound, please contact our Customer Support Team. We’ll be happy to assist you further.