My Speaker is not playing any sound

Is your speaker connected to the device you are trying to play music from?

1. First, check your speaker is charged and turning on.
2. If not, un-pair the speakers from the device they are connected to, you can follow this guide to connect them to your new chosen device.
3. Check you have the "Bluetooth" volume turned up on your device, or that the app or website you are viewing is not muted.
4. Make sure you do not have a Micro SD card, USB flash drive or 3.5mm audio cable connected to the speaker.
5. Try using a 3.5mm audio cable (supplied) with the speaker, this will confirm the speaker is working correctly.

If the speaker is not working please contact our support team using this link.