My SoundQ Mini speaker will not connect to my audio device

First check that the speaker is charged and turning on when the Power button is held.

If when the headphones are turned on you hear them say "Connect" this means that the last device they were paired to has automatically re-connected to them.

You will need to locate this device and un-pair the SoundQ Mini speaker from the Bluetooth menu.

If the SoundQ Mini speaker is flashing BLUE, and do not appear in your Bluetooth menu try the following:

• For android device tap the "Scan" button at the top of the Bluetooth menu and check for the SoundQ Mini speaker entry again
• Check you are not already connected to another Bluetooth audio product, so you device is not allowing an additional connection.
• Try turning your Bluetooth audio device off and on again.

If they are still not connecting please contact our support team using this link.