My Play 1 earphones will not connect to my audio device

First check that the earphones are charged and turning on when the multi-function power button is held.

If when the earphones are turned on you hear them say "Connect" this means that the last device they were paired to has automatically re-connected to them.

You will need to locate this device and un-pair the Play 1 earphones from the Bluetooth menu.

If the Play 1 earphones are flashing BLUE and RED, and do not appear in your Bluetooth menu try the following:

• For android device tap the "Scan" button at the top of the Bluetooth menu and check for the Play 1 earphones entry again
• Check you are not already connected to another Bluetooth audio product, so you device is not allowing an additional connection.
• Try turning your Bluetooth audio device off and on again.

If they are still not connecting please contact our support team using this link.