First check both earbuds are turning on.
You can tell they are turned on if the LED on each earbud lights up or if you can hear "Power on" from each earbud when turned on.
If either earbud is not turning on, make sure they are charged.
Check the LED on each earbud lights up when connected to power.
If either or both earbuds are not charging or turning on please contact our support team via this link, they will be happy to help.
If both earbuds are charged and turning on please follow the below steps:
- Turn both earbuds off.
- Remove all entries for the StreamBuds Sports in all Bluetooth menus on all devices in your home.
- Turn off the Bluetooth on your audio device.
- Press and hold the button on each earbud to turn them on.
- Wait until only one of the earbuds is flashing RED and BLUE.
- Open you Bluetooth menu and search for the StreamBuds Sports.
You should be able to connect to the earbuds as normal.
For additional assistance contact our support team using this link.