Why don’t the StreamBuds Switch A7 earbuds turn off when placed in the charging case?

If your StreamBuds Switch A7 earbuds remain powered on after being placed in the charging case, it's likely that the case itself is out of battery. Try recharging the charging case using the USB-C cable provided. Once it has enough power, placing the earbuds inside should automatically switch them off.

Need help charging your Mixx StreamBuds Switch A7? Click here to learn more.

If the issue continues or you have any other questions, feel free to contact MIXX Customer Support — we’re always happy to help.